Terms
URL: https://www.hotelv.com
Company, organization: 'Hotel V & The Lobby Amsterdam'
Hotel V Nesplein B.V.
Hotel V Frederiksplein B.V.
Hotel V Fizeaustraat B.V.
Registered Offices:
Hotel V Nesplein
Nes 49
1012KD Amsterdam - Netherlands
Tel. +31 2 06 62 32 33
Fax. +31 2 06 76 63 98
stay@hotelv.nl
Purpose of site: Promotion of the establishment
Director of publication, legal representative: Famke Espinosa
Editorial Manager: Famke Espinosa
Web master, design, editing, artistic direction: Bolden
Photography: Pilou Verwiel & Milou Scholze
Web hosting: Bolden
President Bolden: Alonzo Euphrosina
The site presents:
● Informative content
● A collection of personal data online
Dutch Data Protection Act: the site is the subject of a declaration to the Dutch Data Protection Authority. You have the right to access, modify, rectify and delete information that concerns you. To exercise this right, please contact: stay@hotelv.nl
Ownership: The site and the information that it contains are protected by Dutch intellectual property law and by international agreements. Except for use by immediate family members or private use, the site and any element of its content may not be reproduced, republished, re-transcribed, modified or passed on without the prior authorization of the eligible party.
Terms & Conditions
General terms and conditions of the private limited companies: Hotel V Frederiksplein BV, Hotel V Nesplein BV and Hotel V Fizeaustraat BV.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Guest” – means a paying guest of Hotel V;
“Hotel V” – means the Hotel V location to which the reservation applies;
“Rates” – means the prices payable for rooms and (where applicable) other facilities offered by Hotel V;
“No Show” – means a guest not arriving at the hotel on the date of arrival of their reservation without prior notice to Hotel V.
2. Bookings and Reservations
2.1 Guests may make reservations in advance through Hotel V’s website or a third party (online) travel agency.
2.2 Guests are required to provide identification (passport or driver’s license) and information including, but not limited to, their name, address, contact telephone number, nationality and email address. In case no authorized credit card can be presented, Hotel V withholds the right to deny entrance to the hotel.
2.3 Based on the conditions of your selected rate type, your reservation shall either be paid in full upon booking, or your credit card shall be authorized 3 days prior to your arrival.
2.4 Reservations booked in advance do not constitute a legally binding contract between Hotel V and the guest until Hotel V confirms the reservation with the guest and provides the guest with a booking reference.
2.5 Reservations may be changed by the guest at any time prior to arrival (subject to the cancellation provisions set out in Clause 4 below). Hotel V will use all reasonable endeavors to accommodate any changes requested but gives no guarantee that all changes will be accommodated.
2.6 Reservations are not required. Guests may make a reservation on arrival, however Hotel V cannot guarantee the availability of rooms or other facilities for such bookings.
2.7 Guests may request additional nights at Hotel V at any time during their stay. Hotel V will use all reasonable endeavors to accommodate such requests.
2.8 For reservations for groups of more than 5 rooms, special preconditions apply. Guests are required to send an email to the hotel of choice for the request of a group reservation.
3. Fees and Payment
3.1 Details of Rates including, where applicable, promotional Rates and other special offers are available from Hotel V’s website.
3.2 Rates and prices quoted when making reservations apply only to accommodation unless otherwise stated. Additional charges may apply for items including, but not limited to, meals and drinks. These items are to be paid at check-out.
3.3 Hotel V may from time to time offer promotional Rates. The following provision applies:
3.3.1 Additional nights requested under sub-Clause 2.7 above shall be charged at the standard Rate.
3.4 Hotel V may offer non-refundable Rates. The following provisions apply:
3.4.1 Advance payments made under sub-Clause 3.4 above are non-refundable.
3.4.2 Any deposits or booking fees taken at the time of reservation are non-refundable.
3.4.3 Reserveringen die zijn gemaakt onder niet-restitueerbare voorwaarden kunnen in geen enkel stadium na boeking worden geannuleerd of gewijzigd.
3.5 The following payment methods are accepted by Hotel V:
3.5.1 Credit Cards – Visa, Mastercard, American Express
3.5.2 Debit Cards – Maestro, VPay
3.5.3 Online payments – iDeal, Apple Pay and Google Pay
3.5.4 Cash
4. Cancellations
4.1 Subject to sub-Clause 4.2 below, reservations may be canceled without charge provided if the guest gives notice 24 hours before the date of arrival (00:00, local GMT time) of their reservation. Any sums paid in advance to Hotel V shall be refunded to the guest.
4.2 In the event that the guest has paid in advance under the provisions of sub-Clause 3.4, no refunds shall be made in the event of cancellation.
4.3 Failure to provide the required notice of cancellation 24 hours before the date of arrival shall result in the guest being charged for the total amount of the reservation.
4.4 In case of a No Show the guest is charged for their full stay. No refund will be provided.
4.5 In case of a No Show the subsequent nights, if any, will be canceled. So if you are delayed getting to us please inform us and we can try to amend your booking (subject to availability).
4.6 Hotel V may, in an exceptional case, cancel a reservation. In the event of such cancellation, the guest shall be informed immediately and shall be offered a full refund of any and all sums paid. Where a refund is offered under this sub-Clause 4.6 only, the provisions of sub-clauses 3.4 and 4.2 pertaining to advance payments shall not apply and a refund shall be payable.
5. Check-in and Check-out
5.1 Guests can check-in at Hotel V from 3 pm.
5.2 Check-out time at Hotel V is 11 am. Failure to check-out by 11am may result in the guest being charged for an additional night’s accommodation at the standard applicable Rate.
6. Hotel Rules
6.1 Guests are required to conduct themselves in a reasonable and responsible manner at all times when staying at Hotel V and must not act in any way which may disturb other guests. Any guest who, in the opinion of our staff, compromises the comfort, safety or security of other guests, staff or local residents will be asked to leave the hotel premises and will not be given a refund and all sums due shall become immediately payable. In case the hotel has to compensate guests due to disturbance by other hotel guests, the cost of these compensations will be charged to the culprit and will have to be paid immediately.
6.2 Guests shall be charged for any and all damage caused by them to Hotel V’s property during their stay. A minimum additional cleaning penalty of € 250 will be applied in case of an extremely dirty room.
6.3 Smoking traditional and electronic cigarettes is not permitted in any indoor area of Hotel V. Failure to adhere to these requirements shall result in the guest being charged for any and all costs incurred by Hotel V in cleaning the room (including, but not limited to, fixtures, fittings and soft furnishings), restoring it to a smoke-free environment and paying off local fire hazard penalties and costs with a minimum of € 700,00. Hotel V is subsequently allowed to ask the guest to leave the premises immediately. A refund will not be issued then.
6.5 No animals are allowed in the room.
6.6 Children under the age of 16 need to be accompanied by an adult, children under the age of 18 years are required to provide Hotel V’s parental authorization form prior to check-in.
6.7 Any guest found using drugs within any of the hotels will be asked to leave the premises immediately. A refund will not be issued.
6.8 We do not serve alcohol to anyone under the age of 18.
6.9 The guest’s room or would need to be inspected at least daily.
6.10 If lost or found property represented by a check out is not collected within three months the hotel may, at its discretion, sell or dispose the same without notice.
7. Food and Drinks
7.1 Unless expressly indicated otherwise, food and drinks are not included in any Rates and will be charged for in accordance with sub-Clause 3.2 above.
8. Limitation of Liability
8.1 To the fullest extent permissible by law, Hotel V’s liability for any loss or damage suffered by guests shall be limited to that which arises out of the negligence of Hotel V’s employees, subcontractors or agents.
8.2 Notwithstanding sub-Clause 8.1 above, Hotel V shall not be liable for any indirect loss or damage which may be suffered by a guest including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.
9. General
Hotel V may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavors to inform guests as soon as is reasonably possible of any such changes.
10. Data Protection
Hotel V will not share guests’ personal data with any third parties for any reasons without the prior consent of the guest concerned.
11. Law and Jurisdiction
11.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the Dutch law.
11.2 Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of The Netherlands.